Returns and Exchanges
Unwashed, unworn or defective merchandise may be returned within 30 days of purchase date for a full refund. All returned items must have the tags attached, along with the original sales receipt and a completed return form.
Any merchandise returned after 30 days or without a completed return form. These returns will be refunded with a Kimes Ranch merchandise credit at the current selling price, usable on future Kimes Ranch online store purchases.
You have 30 days to decide if an item is right for you. Kimes Ranch will refund or exchange an item within 30 days, provided it has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached. Some clearance items are final sale.
ORDER PLACED AFTER SEPTEMBER 15th, 2017
Click the button below to process your return online
Please Note: You will require your 4 digit Order Number from your order confirmation (not the XP number on your packing slip), and the email address you placed your order with.
ORDER PLACED BEFORE SEPTEMBER 15th, 2017
If you placed your order before September 15th, 2017 please follow the instructions below to process your return.
If there are any issues with your order, such as wrong or missing items, please contact Ranchhands@kimesranch.com. The same applies to all orders shipped to Puerto Rico and all International sales
RETURN BY MAIL
Your package contains a Packing Slip and an instruction sheet on what you need to do to make a return. This includes a Return Form, which must accompany your return. Need a new return form click here.>>>>
The easiest way to return by mail is via Fed EX, you can request this label by processing a return on www.kimesranch.com. This label will be pre-paid and pre-addressed, and may have a return shipping fee of $9.99 that will automatically be deducted from your refund fee only on returns outside of the US. You can also print a new return form here, and request a return.
If you do not wish to use the pre-paid return label, we recommend that all returns be sent with a traceable carrier such as USPS, UPS or FedEx. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our warehouse. Kimes Ranch is not responsible for packages sent with a return label not provided by Kimes Ranch. Kimes Ranch does not accept C.O.D. deliveries.
EXCHANGING AN ITEM BY MAIL
If you wish to exchange an item by mail, follow the return procedure and use the Order Form/ Exchange form your order to request the new item.
The address to our warehouse is:
27817 North 160th Street